Ahmedabad: An increase in transactions, larger digital penetration and elevated consciousness have led to a surge in banking-related complaints in Gujarat in 2021-22. Over the previous two years, banking-related complaints confirmed a 75% improve from 9,679 in 2018-19 to 17,215 in 2020-21.
This yr’s theme for the World Shopper Rights Day, which falls on March 15, is Honest Digital Finance.
The RBI has undertaken to launch an interplay programme with the RBI ombudsman of the respective states for rising consciousness concerning the grievance redress mechanism supplied by the Reserve Financial institution, the Built-in Ombudsman Scheme, 2021. The initiative is supposed to mark the World Shopper Rights Day. As for the complaints, the vast majority of them are associated to credit score and debit playing cards along with points pertaining to remittances, unhealthy loans and even wrongful deductions. In 2020-21, about 4,746 complaints associated to non-public banks’ debit, credit score and ATM playing cards — a large 28% of the overall complaints made to the Ahmedabad BO (banking ombudsman).
In keeping with sources, the vast majority of the complaints are about non-public sector banks adopted by public sector banks.
N Sara Rajendra Kumar, the chief common supervisor and RBI ombudsman for Gujarat, Dadra and Nagar Haveli, and Daman & Diu, stated: “Nearly all of the complaints pertain to debit and bank cards and even ATM playing cards.” Kumar added: “The surge in complaints may be attributed to the brand new ombudsman scheme which was introduced by the RBI in November final yr.” Kumar went on to say: “Complaints may be lodged through e mail or by the bodily mode. The choices add to the shopper’s comfort in looking for redress for points.”
Consciousness amongst shoppers went up considerably over the previous yr or two, Kumar stated. “Because of this, extra individuals are conscious of their rights and make complaints,” she stated. Banking sector sources attribute the surge in complaints additionally to extend in digital transactions. “Using digital mode of transactions dramatically went up because the pandemic,” stated a supply.
This yr’s theme for the World Shopper Rights Day, which falls on March 15, is Honest Digital Finance.
The RBI has undertaken to launch an interplay programme with the RBI ombudsman of the respective states for rising consciousness concerning the grievance redress mechanism supplied by the Reserve Financial institution, the Built-in Ombudsman Scheme, 2021. The initiative is supposed to mark the World Shopper Rights Day. As for the complaints, the vast majority of them are associated to credit score and debit playing cards along with points pertaining to remittances, unhealthy loans and even wrongful deductions. In 2020-21, about 4,746 complaints associated to non-public banks’ debit, credit score and ATM playing cards — a large 28% of the overall complaints made to the Ahmedabad BO (banking ombudsman).
In keeping with sources, the vast majority of the complaints are about non-public sector banks adopted by public sector banks.
N Sara Rajendra Kumar, the chief common supervisor and RBI ombudsman for Gujarat, Dadra and Nagar Haveli, and Daman & Diu, stated: “Nearly all of the complaints pertain to debit and bank cards and even ATM playing cards.” Kumar added: “The surge in complaints may be attributed to the brand new ombudsman scheme which was introduced by the RBI in November final yr.” Kumar went on to say: “Complaints may be lodged through e mail or by the bodily mode. The choices add to the shopper’s comfort in looking for redress for points.”
Consciousness amongst shoppers went up considerably over the previous yr or two, Kumar stated. “Because of this, extra individuals are conscious of their rights and make complaints,” she stated. Banking sector sources attribute the surge in complaints additionally to extend in digital transactions. “Using digital mode of transactions dramatically went up because the pandemic,” stated a supply.