After fraudulent test & two-month wait, man will get $7,400 again from Truist Financial institution

RICHMOND, Va. (WWBT) – A Richmond man calls 12 On Your Facet after $7,400 was stolen from his checking account.

Steve Hurwitz was a Suntrust Financial institution buyer for greater than 20 years earlier than it was acquired, together with BB&T, by Truist Financial institution. In that point, Hurwitz stated he hardly ever had points. In December 2021, he was alerted that 1000’s had been transferred from his financial savings to cowl a test that was popping out of checking account.

“The department supervisor was excellent, he spent over an hour with me researching it and we discovered the financial institution made an enormous mistake in cashing an clearly solid test within the quantity of $7,400,” he defined.

Hurwitz stated a fraud investigation was launched, however it was apparent that the test written from his account was not his handwriting and was not written to anybody he is aware of.

“There have been quite a few cellphone calls with the department supervisor really putting the decision to seek out out the standing of my case, we have now all the time been informed, it’s in progress,” stated Hurwtiz.

With greater than 30 days passing for the reason that investigation into the test began, Hurwitz was involved his state of affairs was getting misplaced or ignored.

“What if I had wanted that cash to pay my lease? What if I had wanted that for a medical invoice? What if I had wanted it for a prescription?’,” stated Hurwitz. ”I’m appalled on the banks lack of concern for me as a buyer. The primary time I bought any response was on February sixteenth of this 12 months, I bought an e mail from somebody recognized because the investigator on the case.”

Hurwitz says greater than two months after submitting the preliminary fraud declare he obtained an e-mail from a Truist worker with an connected doc stating: Please assessment the connected doc; It’ll should be signed then despatched again as quickly as attainable to make sure your case is resolved in a well timed method. You’ll be able to e mail it on to me for quicker processing or you can find your native SunTrust department they usually can help with printing and sending. Thanks to your endurance and cooperation all through the investigation.”

“I’m going, well timed method? At that time, it had been 64 days since I filed the declare,” he stated.

After returning the requested doc, Hurwitz stated he didn’t hear again from the fraud investigator. He retained an legal professional who despatched a letter to Truist Financial institution on Hurwitz behalf. The legal professional additionally didn’t hear again.

The On Your Facet Investigators first met Hurwitz on February twenty eighth and reached out to Truist by way of e-mail on March 1st. A communications director responded on March 2nd, saying: “We take potential fraud issues raised by our purchasers very severely. Whereas we will’t touch upon the specifics because of privateness, we will verify that our crew is researching this and can attain out to the consumer instantly.”

On March seventh, Hurwitz known as 12 On Your Facet once more, saying a financial institution assertion dated February twenty first arrived within the mail.

“I needed to let that I simply bought my month-to-month financial institution assertion and when trying down the assertion I see the financial institution has deposited the $7,400 into my checking account. They indicated they put the cash again in on [February] 18th,” he stated. “Nobody from the financial institution has bothered to name me, or e mail me or contact me in anyway.”

Whereas he was relieved to have the cash again, as of February twenty eighth, he says the cash was nonetheless not in his account. Hurwitz says greater than something, he’s disillusioned that with the banks response to all the ordeal.

“I do know errors occur on a regular basis, I don’t fault them for making a mistake. To me, what’s vital when any enterprise makes a mistake, what do they do to right it, what do they do to make it proper that defines the character of a enterprise,” he defined,

On February nineteenth, BB&T and SunTrust accomplished a merger to turn out to be Belief Financial institution. In response to the corporate, Truist is the sixth largest U.S. business financial institution. Because the merger was happening, prospects complained of points with on-line banking and ATM’s. In a press release, Truist wrote the next:

Over President’s Day weekend, our SunTrust purchasers transitioned to Truist shopper and business merchandise. Earlier than the occasion, we proactively reached out to purchasers and inspired them to care for their banking wants, together with scheduling vital transactions, on-line invoice pay, and Zelle funds, earlier than the transition weekend the place entry to their accounts could be affected. Over that weekend, the providers that had been impacted or unavailable had been on-line banking; our cell app; our contact middle; and deposits, withdrawals, funds, or transfers at Truist ATMs or branches. Throughout this time, purchasers had been ready to make use of credit score and debit playing cards for purchases, and get money from non-Truist ATMs. Providers had been made accessible to purchasers starting the afternoon of Sunday, Feb. 20, and have been accessible to be used since that point.

Within the days that adopted, a smaller subset of our purchasers skilled challenges, together with a delay in activating and utilizing their new Truist debit card, which our groups have since addressed. Our purchasers additionally skilled longer than regular wait instances as we labored diligently to supply each consumer the care and a focus they deserve. Over the previous two weeks, our wait instances have steadily improved. Presently, there are not any broad system points affecting our purchasers, and we’re right here to assist purchasers who could also be experiencing particular person challenges.

We’re deeply sorry for the stress and frustration this prompted for our purchasers. In case you have particular purchasers that we may help, please don’t hesitate to share their info with us in a safe method and we will cross it alongside to our consumer service groups.

Copyright 2022 WWBT. All rights reserved.

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