We’re Hiring for a Severely Cool Job!

Now we have the excellent alternative for an bold, articulate and personable individual with advertising, on-line enterprise, teaching or related expertise to enrol, onboard, handle, coach and retain new and present purchasers for our flagship group teaching program.

You’ll turn into deeply accustomed to our program, Launchpad (the place we educate folks the way to create, launch and scale a flagship digital course) and reply widespread questions our purchasers have as we coach them to success. It is a whole dream job alert for somebody chomping on the bit to make a giant splash in 2022 for a rising on-line enterprise with a giant, inspiring mission.

(Examine Launchpad right here).

Our mission is to alter lives, by permitting folks to harness the large alternatives given to us on this digital age to share their data, educate what they love and pull extra time, freedom and happiness from their lives and companies.

That is an ‘finish to finish’ function the place the place you’ll be aiding with each the teaching course of, and the enrolment course of. You’ll present rave worthy consumer service and assist via stay group teaching calls, small group milestone periods, pre-recorded video critique of homework, assist in this system Fb group and extra.

For those who’re hardworking, enthusiastic about serving to and educating others, you’re a assured, articulate communicator on each 1:1 and group Zoom calls, with advertising/on-line enterprise know the way, then this place is for you!

Learn via the complete job description beneath after which fill out your utility right here ????

Shopper Success Supervisor – Shopper Success Coach Software

Is It YOU We’re Wanting For?

Whereas there are not any formal {qualifications} wanted to land a digital Shopper Success Coach function, probably the most aggressive candidates on this discipline may have a way of confidence and integrity, and data of/background in advertising, on-line enterprise or related (both via expertise, studying or their very own earlier enterprise).

You could be excellent for this place in the event you reply “sure” to any of the next:

✔️ You’re a advertising / PR / on-line enterprise / social media / VA or related skilled in search of a digital place to that may help you put your background and experience to good use in a brand new and thrilling method;

✔️ OR you’re seeking to step again from your individual on-line enterprise so you’ll be able to spend much less time and power on back-end enterprise stuff, and get again to doing extra of what you’re keen on (serving to folks!);

✔️ OR you’re a advertising or enterprise coach (or related) on the lookout for an ‘intra-preneurial’ function that may help you assist our purchasers succeed (with out worrying about filling your OWN consumer roster or the entire ‘stuff’ that comes with operating your individual enterprise);

✔️ OR you’re an on-line course taking, advertising podcast-loving studying junkie with a penchant for Seth Godin, Marie Forleo and Rachel Rodgers – you geek out on funnels, what a lead magnet is and also you’re up with the entire newest within the area;

✔️ OR you’re an on-line course creator on the lookout for a gradual gig that permits you to use their abilities and expertise to show others; OR

✔️  All the above?!

For those who reply “YES!” to ANY of the above (and even in the event you didn’t however you are feeling you might match the invoice), your dream gig is HERE.

One Caveat, Although:

• We’re ideally NOT on the lookout for somebody who desires this function while they proceed to develop their very own enterprise or work with a slew of different purchasers. This additionally isn’t a match for somebody seeking to construct their very own enterprise within the area, or who’s on the lookout for an ‘in between’ job to get expertise in what we do.
• As an alternative, it will completely swimsuit somebody in search of the satisfaction of serving to others and flexing their digital advertising know the way with out the entire stress that comes with ACTUALLY being a boss/entrepreneur in a web-based enterprise. Possibly you’ve had your individual enterprise and also you’ve felt burnt out by carrying the entire hats, otherwise you love the SPIRIT of entrepreneurship however know that steering your individual ship isn’t one thing you need to tackle; attending to make a giant distinction while bringing in a strong pay verify is rather more up your alley.

The Cool Stuff:

• Our work is inspiring, enjoyable and future-focused, we’re in a enterprise that has the facility to alter lives by harnessing this unbelievable time on this planet the place we’re in a position to pull extra time, freedom and happiness from our lives and companies utilizing the Web. It’s a cool mission to be part of!
• We’re 100% digital: This function could be carried out from dwelling, from a seashore in Mexico or from a ship off the coast of the Whitsundays for all we care! We worth location freedom, and need you to do your finest work in a location free atmosphere that fits you. Our solely requirement is you can roughly hold to our AEST hours, we’re situated on the Gold Coast, Queensland and you will want to work to roughly inside our enterprise hours.
• The hours are considerably versatile: We are going to work with you to discover a schedule that fits you and suits in together with your life-style and schedule. Love a mid morning surf? Cool with us, so long as you make up the time in one other a part of the day. Worth with the ability to choose up the youngsters from faculty? You can begin earlier so you are able to do simply that in the event you like! The one factor we ask is that we get the flexibleness we give again in return throughout our heavy launch intervals (x2 instances a yr for round two weeks every).
• We wish you to boss us round! We’re NOT on the lookout for a activity rabbit, this function is your alternative to be inventive, contribute in a significant method and convey your large concepts to the desk. You can be liable for selections, not taking instructions.

What You’ll be Accountable For in This Function

Shopper Teaching Tasks

• Guarantee purchasers are being monitored, really feel liked & appreciated, and are taking motion and getting ends in this system.
• Develop an professional degree of understanding and utility of our on-line course launch, advertising, content material and related methods.
• Conduct onboarding calls for brand spanking new purchasers enrolled in our program, offering a personalized on-ramp based mostly on their private circumstance and guaranteeing they’re given an intensive program orientation that leaves no room for confusion.
• Co-host teaching calls, together with name introductions, studying out pre-submitted questions, holding the decision well timed and centered and aiding with questions as a trusted coach.
• Conduct weekly video critique recordings by way of Loom and offering professional teaching and recommendation on our purchasers pre-submitted work on matters together with supply design, launching and content material creation, and help different coaches collaboratively on QC’ing critiques. 
• Oversee and frequently replace the Critique pointers for every critique merchandise and guarantee that there’s a clear guideline documented for each critique merchandise, together with nice examples of consumer work.
• Conduct consumer ‘milestone’ calls after their launches, together with administration of each optimistic and troublesome conditions and offering clear subsequent steps.
• Guarantee Airtable Shopper Base is at all times 100% updated.
• Direct interplay and assist for our present purchasers by answering their questions, giving clever, pleasant and clear suggestions, supporting them and growing a optimistic, skilled and pleasant relationship with them in Fb Group, Helpscout Inbox and all different communication channels.
• Work with Program Assistant on administrative duties associated to your function, and supply steering and path to them on their duties (they are going to be liable for admin duties, you’ll be liable for consumer outcomes so you’ll deal with delegating admin duties to them).
• Help with guaranteeing that each operate within the enterprise has updated SOPS by filming movies for GVA to doc, and updating present SOPs as modifications to the method are made.
• Conduct consumer exit calls, together with assortment of suggestions and testimonials.
• Report the place purchasers are getting caught or want extra materials, and handle updates to the course curriculum.
• Enhance consumer retention and lifelong worth by overdelivering on the consumer expertise and sustaining an excessive consciousness of their satisfaction ranges.
• Handle the renewal and/or off-boarding course of for purchasers.
• Search for inventive alternatives to shock and delight our purchasers, and be sure that they always really feel liked and appreciated.
• Proactively generate referrals from present consumer base to generate leads and gross sales.
• Work collectively on consumer initiatives with the remainder of the Launchpad workforce.
• Utilise ClickUp, our Venture Administration software program, to trace duties, time and full all initiatives inside the enterprise.

Shopper Enrolment Tasks:

• Direct message leads and candidates who categorical an curiosity in our program;
• Examine in with and reengage all heat and beforehand certified leads on a rolling month-to-month foundation;
• Preserve detailed notes on the standing of all leads inside our CRM system;
• Reply all questions on this system in a fascinating, useful method and overcome all objections, with an intimate perceive of our presents and their outcomes, outcomes, testimonials and inclusions.
• Filter out ‘not the correct match’ candidates and notify them in a caring method;
• Escalate scorching results in CEO to supply voice message interactions;
• Craft intelligent, clever ‘templated’ responses to widespread objections, questions and customer support enquiries and maintenance templated response library;
• Craft ‘templated’ responses to troublesome or uncommon customer support enquiries or inbox emails and feed to program assistant to reply to;
• Make sure that each prospect by no means ‘pushed’ right into a sale and as a substitute feels fantastically served with proactive, useful and wow-worthy worth first interactions throughout each touchpoint;
• Guarantee that there’s a seamless transition from prospect to consumer, and that the identical customary of attentiveness and repair they expertise within the gross sales interval transitions to the consumer relationship.

Advertising Tasks:

• Additionally, you will present advert hoc advertising help (for instance, writing podcast present notes) the place required and inside capability.

Necessities

The profitable candidate will tick loads of these bins:

• As you’ll be working with entrepreneurs, you’ll have expertise in (and geek out on!) the net enterprise world OR you’ll have labored in a advertising, operations, undertaking administration, teaching, social media or the same discipline;
• Ideally (although it’s not a requirement!) you intently comply with others within the on-line enterprise area and have an inventory of enterprise and/or private improvement podcasts lined as much as take heed to always;
• You’re a assured and empathetic communicator, you’re self conscious and also you’re in a position to handle others in a workforce with radical candour, kindness and empathy;
• You perceive that you’re becoming a member of a small, quick rising enterprise that strikes quick and the place the plans, processes and priorities change QUICKLY; selections made three months are sometimes old-fashioned and wish to alter. For those who can’t deal with fixed change or really feel overwhelmed when a course of modifications for the third time, this won’t be the place for you;
• You might be comfy with having outcomes delegated to you to be liable for after which defining the duties required to get there (we aren’t on the lookout for a activity rabbit who merely follows orders);
• You’ll be able to emotionally self regulate even in busy, ‘out of the norm’ intervals and you’ll be able to symbolize a peaceful, guiding affect for the remainder of the corporate. Drama is NOT your jam;
• You’re in a position to navigate troublesome conditions in instances the place our purchasers require extra assist;
• You’re a “folks individual” who LOVES the thought of spending their days interacting over Zoom and by way of direct message with prospects and purchasers;
• Bonus factors if: You’re in a position to write articulate, intelligent copy for all the pieces from customer support e-mail templates, teaching manuals and consumer communications to direct messages and social posts/advertising emails;
• Bonus factors if: You’ve got a training certification (not required);
• You’re accessible to work AEST enterprise hours with some additional hours throughout launch intervals. There’s scope for flexibility for the correct individual.

What we don’t count on is perfection so that you can qualify for this job. Instruments are teachable, however we do count on you to have a strong understanding of the net enterprise / advertising world and a eager curiosity in transformative teaching. We count on intelligence, power, organisation, resourcefulness and a get it carried out angle. What Does Success Look Like in This Function?

• Capable of competently handle and lead 50 purchasers at a time and above all else, be liable for guaranteeing that they obtain the promise of this system by creating, validating and launching their course;
• Making each individual in our program really feel extremely liked, heard and appreciated.
• Intimate data all of our packages, classes, methods, insurance policies, and decision-making course of to competently and confidently give professional suggestions and assist.
• A pleasant, skilled and trusted relationship with our purchasers, with common optimistic suggestions from them about your contribution to their success and your degree of care and a focus.
• Hyper-awareness of the present progress, mindset, emotions, wins and challenges being skilled by the purchasers in our program.
• Articulate, nicely crafted and genuinely useful (learn: no obscure or rhetorical questions) responses to all questions within the consumer Fb group inside 24 hours of posting.
• Seamless onboarding expertise for brand spanking new enrolments with no confusion or lack of readability after their orientation has been accomplished.
• Attain or exceed enrolment targets for brand spanking new functions; and proactively handle advertising /gross sales initiatives to drive all utility and enrolment targets;
• Excessive consumer retention via excellent service, contribution to outcomes and a proactive deal with consumer renewal alternatives.

Find out how to Apply (+ Stand Out!)

We are going to seemingly get 100+ resumes for this function and we simply don’t have time to interview each candidate, so make this stand out if you need a job that may change the trajectory of your life!

1. Fill out our AirTable Software Kind by way of the “Apply Right here Now” hyperlink beneath. Connect your cowl letter and resume with minimal compensation necessities. Simply be straight ahead and inform us what it’s essential to make – saves us all time and lets us know if you’re the form of straight shooter we prefer to work with.

• Tell us your wage expectations; the speed we take into consideration for this function might be within the vary of $55k (or adjusted professional rata), with room to develop as you add extra worth to our firm, workforce and purchasers;
• We take into consideration a full time place or a everlasting half time place or for this function as a salaried worker;
• It is a digital function, however you’ll be roughly working enterprise hours in an AEST time zone;
• One factor that will provide you with a BIG leg up (however is non-compulsory) is to ship a fast video in, alongside together with your resume. And in the event you determine to not ship a video, please inform us why you selected to not ship in a video. One factor that will provide you with a BIG leg up (however, is non-compulsory) is to ship a fast video in alongside together with your resume (actually, everybody who works right here did this). And in the event you determine to not ship a video (that’s okay), please inform us why you selected to not ship in a video. It doesn’t should be fancy or lengthy, only a sensible telephone video of you speaking and telling us why you’re the finest individual for the job!

It is a function for Australian residents and residents.

✨✨✨✨Our firm embraces variety and inclusiveness in each our workforce and our purchasers, and encourages candidates from all totally different backgrounds and intersectional identities to use ✨✨✨✨

Fill Out Your Software Right here: We need to convey our new colleague on board as quickly as doable, however we are going to spend the mandatory time to seek out the very best match each in talents and culturally. Functions shut on Monday, 14 March however we are going to shut functions early if we discover the correct individual so time is of the essence – get your utility in as quickly as you’ll be able to.

Our new coach will start by 31 March, 2022.