JACKSONVILLE, Fla. – Friday marks three weeks since VyStar Credit score Union rolled out its new on-line banking platform. And nonetheless – members are coping with issues.

There may be nonetheless no timeline of when on-line banking can be fully mounted. Final Tuesday, VyStar’s CEO informed News4JAX he anticipated on-line and cellular banking to be totally purposeful by this week. However as of right this moment, on-line banking features are restricted, and the app doesn’t work in any respect.

VyStar member Gloria Lewis spoke with News4JAX on Friday when she went to the financial institution to switch cash and pay a invoice.

“I’m sick of it,” Lewis stated. “I’m sick of it. It’s aggravating. That is the second time we needed to go to the financial institution to try this.”

Based on a PR agency representing VyStar, nearly all of on-line banking options can be found, together with the power to schedule and pay payments, ship cash utilizing Zelle, view account stability and up to date transactions (all transactions accessible by way of statements), and full exterior transfers.

Some VyStar members wish to get a brand new financial institution.

One News4JAX insider wrote, “I’m leaving tomorrow. I’m completely terrified that I cannot see my account. Sufficient is sufficient!!”

Associated: Q&A: VyStar spokesperson says credit score union making ‘nice progress’ | As VyStar’s on-line & cellular banking platforms stay offline, Florida Workplace of Monetary Regulation displays scenario

Others are ready it out.

“I’m going to remain,” Jackie Taylor, a VyStar member, stated. “I hadn’t been…discouraged. So long as I can get my cash after I need it.”

Inner transfers are at present unavailable on VyStar’s web site. News4JAX requested VyStar’s representatives why the system isn’t totally purposeful this week as beforehand promised.

They stated: ”Practically all the options have been accessible by way of our On-line Banking platform since Might 23 and our groups are working as shortly as attainable to carry the remaining options dwell.”

However some members say they will’t get on-line in any respect.

“I can’t get on the web site,” Patrick Walker, a VyStar member, stated. “I’ve to return in particular person to get any of my funds and do any switch I’ve to go to the ATM.”

By way of a PR agency, VyStar says it has not reverted to the outdated system—it’s following its unique plan, partnering with fintech agency Nymbus and different distributors to launch the brand new platform. It declined to say who the opposite distributors are, saying, ”Like most companies, VyStar is topic to confidentiality restrictions with nearly all of our third-party distributors, together with with respect to their identities.”

We requested VyStar what number of members have left due to this — it stated it doesn’t have that data. News4JAX has requested for an interview with VyStar’s senior management for the previous three days, however nobody has been made accessible. We additionally reached out to the Board of Administrators and are ready to listen to again.

Greater than 200 News4JAX Insiders weighed in on the issues — and the responses are a blended bag.

“I’m leaving as quickly as my new account is authorised,” one particular person stated.

“Giving them two weeks. If it isn’t mounted by then I can be leaving after 15 years,” one other stated.

“I’m not leaving VyStar… I’m staying with this Credit score Union! 100% glad with this group,” somebody stated.

You may submit your response beneath.

Have you ever had sufficient? Did you permit VyStar or are you desirous about leaving? Tell us beneath.