The Nigerian Electrical energy Regulatory Fee (NERC) is working to launch an software that can enhance dealing with of electrical energy client complaints because it has intensified its partnership with the Federal Competitors and Client Safety Fee (FCCPC).

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On the signing of a Memorandum of Understanding (MoU) by each commissions in Abuja, NERC Chairman, Engr. Sanusi Garba, mentioned the brand new pact was a step to make sure the supply of improved companies to electrical energy customers.

Garba mentioned, “I feel essentially the most prevalent criticism we’ve within the sector at present is the difficulty of remittance, estimated billing, lack of service utterly, or its inadequacy and so forth. And all these might be tied to the legacy points that the trade has been battling with, and in addition what the reform agenda was supposed to deal with.”

The Government Vice Chairman of FCCPC, Babatunde Irukera, mentioned the pact marked the beginning of how the trade was regulated from a client safety standpoint and from a contest standpoint.

Briefing the press, Irukera mentioned the brand new partnership would additionally be certain that the massive variety of complaints acquired day by day by NERC was satisfactorily attended to in time.

The Vice-Chairman of NERC, Musiliu Oseni, mentioned NERC would quickly launch a customer-centric app.

“Let me disclose right here that within the subsequent few weeks, the fee can be launching a Buyer Reporting App; already it’s out there on Apple retailer for these utilizing apple expertise, and Google Playstore for these utilizing Android,” he mentioned.

The Commissioner for Client Affairs at NERC, Aisha Mahmud, mentioned the partnership would be certain that each companies, which have customer-centred mandates, may synergise to ship on their mandate.