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NORRIDGE, In poor health. (CBS) — A suburban mom now has her a refund, after she had greater than $4,000 taken from her checking account when somebody stole and altered a examine she had written to her mortgage firm.
Brooke Heyden of Norridge informed CBS 2’s Jermont Terry this week that she first knew there was an issue when her mortgage firm reached out and complained they didn’t have her cost when she had despatched it.
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When she checked her Chase account, she realized the examine cleared for far more than what she says it was written for.
(Provided by Brooke Heyden)
“I couldn’t imagine my eyes, as a result of the examine was written for $1,000 – they usually modified it to $4,000,” Heyden stated this week, “and I’ve by no means written a examine for that enormous sum of cash.”
When Heyden received a replica of the examine, she seen that somebody not solely went in by hand and adjusted the numeral 1 in $1,000 to a numeral 4 to make it $4,000, but in addition tried to vary the handwritten letters the place the greenback quantity have to be written out from ‘O-N-E’ to ‘F-O-U-R’ – in Heyden herself didn’t discover convincing in any respect.
“It clearly says ‘one thousand’ in precise written greenback quantity,” Heyden stated this week.
And the largest purple flag, Heyden stated, is that somebody modified the “pay to the order of” title to what seems to be “Bria Martin.”
“I assumed, ‘Wow, OK, that doesn’t say ‘AmeriSave Mortgage,’” she stated. “It’s clear that somebody whited out the unique pay-to title.”
It isn’t clear the place the fraud occurred, however we all know she positioned the examine in a mailbox on Montrose Avenue in Norridge. But after going to her Chase Financial institution, Heyden stated the supervisor informed her: “She contacted their fraud division and stated that there was nothing they might do. I needed to wait by way of the investigation.”
Heyden stated she was informed the investigation might take a minimal of 30 days – however as much as 90 days earlier than getting her a refund.
However after Heyden referred to as CBS 2 to get assist, Chase instantly gave her the cash again.
“From the underside of my coronary heart, thanks a lot,” Heyden stated. “I don’t know if I might have gotten in again if it wasn’t for this story.”
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Heyden stated she usually makes use of on-line banking, however she not too long ago modified mortgage firms and the primary examine needed to be mailed.
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