Washington Gas customers on hold for hours

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Tony Bullock, who served as press secretary for former D.C. mayor Anthony Williams, said he gave up trying to correct a company billing error after a comparatively modest hour and 34 minutes on hold in April. His usual bill of about $100 had spiked to more than $300, even though he said he and Tyler, his Bichon Frise, had not upped their usage.



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