New Monitor Awards showcase digital developments and finest practices in account proprietor website and cellular app capabilities
NEW YORK, Jan. 19, 2023 /PRNewswire/ — Company Perception, the main supplier of aggressive intelligence and buyer expertise analysis to the monetary companies and insurance coverage industries, right now introduced the discharge of its 2022 Monitor Awards in annuities, property and casualty insurance coverage, and life insurance coverage. The annual awards program acknowledges digital innovation and finest practices, awarding gold, silver and bronze medals in recognition of great advances in net and cellular consumer expertise over the previous 12 months.
“All through 2022, corporations throughout the insurance coverage area devoted extra sources to their cellular apps and account proprietor websites,” stated Justin Suter, analysis supervisor at Company Perception. “Our surveys present that account homeowners with cellular apps usually tend to be happy, with corporations throughout our protection group specializing in important pre-login fee capabilities, stronger cellular app performance and improved account proprietor transaction choices.”
Within the life insurance coverage Cellular App class, Ladder wins its first gold medal for a neatly organized app that includes coverage info, invoice pay and sturdy sources corresponding to a protection calculator and quote instrument. Ladder stands out for its mixture of complete account self-service processes and robust assist and academic sources.
State Farm receives a gold medal within the property and casualty area for its cellular app dwelling display, which obtained a number of necessary enhancements over the previous 12 months. The well-rounded dwelling display prioritizes fee particulars and insurance coverage ID playing cards – the primary and second most dear items of knowledge accessible to policyholders, in accordance with Company Perception’s 2021 survey.
Within the property and casualty Fee Capabilities class, GEICO wins a gold medal for its sturdy suite of pre-login fee capabilities, complete Funds part, seamless fee interface and automated fee choices. GEICO is without doubt one of the few insurers to supply pre-login Break up This Fee and autopay capabilities, whereas customers can select from a wealth of fee plans, together with a novel six-time fee plan setting.
Lincoln Monetary Group receives a gold medal for its wealth of annuity account proprietor transactions, full with assist options corresponding to progress meters and calculators, and a novel asset allocation mannequin that permits account homeowners to select from an inventory of preset allocation fashions. The agency improved its cellular app in 2022, letting customers conveniently entry allocation adjustments, fund transfers and one-time and automated rebalancing processes.
About Company Perception
Company Perception delivers aggressive intelligence, consumer expertise analysis and consulting companies to the nation’s main monetary companies, insurance coverage and healthcare establishments. Because the acknowledged business chief in buyer expertise analysis for over 30 years, now we have been the trusted companion to companies in search of to enhance their digital capabilities and consumer expertise. Our greatest-in-class analysis platform and distinctive strategy of analyzing the precise buyer expertise helps companies advance their aggressive place within the market.
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SOURCE Company Perception
