Greatest and worst banks for dealing with complaints – from Santander to Lloyds and Barclays


Client champion Which? has scored every of the perfect recognized banks on customer support, how they deal with complaints and an entire host of different measures. See the outcomes under

Which? has ranked the best and worst UK banks
Which? has ranked the perfect and worst UK banks

The very best and worst banks for customer support and dealing with complaints have been revealed in a brand new ballot by shopper champion Which?.

Challenger banks Starling, Monzo, and Triodos topped the rating desk, with every lender receiving 5 stars for a way they deal with prospects.

Starling and Monzo additionally obtained 5 stars every for his or her cellular apps, whereas Triodos was awarded three stars.

Total, the shopper rating for Starling was 85% whereas each Monzo and Triodos acquired a rating of 83% every.

Starling Financial institution additionally acquired a excessive sufficient rating in Which?’s product evaluation to be named a Which? beneficial supplier.

It’s joined by First Direct and Nationwide Constructing Society in gaining that title.

Verify the place your financial institution sits within the desk under


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On the other finish of the desk, Royal Financial institution of Scotland, HSBC and TSB scored 56%, 57% and 59% respectively.

Every financial institution was awarded solely three stars every for his or her customer support and the way they deal with buyer complaints.

Starling Financial institution, Monzo, and Triodos weren’t rated on their buyer criticism procedures as Which? didn’t obtain sufficient responses to supply a ranking.

Which? stated Monzo and Triodos missed out on turning into beneficial supplier as they haven’t signed as much as an necessary business code for reimbursing rip-off victims.

Revolut was additionally not awarded the beneficial standing as it’s not lined by the Monetary Companies Compensation Scheme.

Which? surveyed greater than 4,400 members of the general public on their opinions of their present account suppliers.

Do you agree with the Which? outcomes? Tell us within the feedback under.

The complete outcomes by Which?

When the patron champion requested individuals what they like about their present accounts, most cited on-line banking services (47%), optimistic previous experiences (34%) and cellular banking services (32%).

Nevertheless, not everybody manages their funds utilizing on-line banking through a smartphone – one in seven (13%) present account holders by no means use it and 5 per cent use it lower than as soon as a month.

Of those that by no means or not often use cellular banking, half (49%) stated it’s as a result of they like to make use of on-line banking through a pc or pill.

Round 4 in 10 (43%) don’t really feel the necessity to use it and three in 10 (31%) assume it poses an excessive amount of of a safety threat.

Jenny Ross, Which? cash editor, stated: “Whereas many present account holders keep on with their banks over a few years, we discovered main challenger banks are forward of the normal excessive avenue names when it comes to buyer satisfaction.

“Our analysis exhibits a transparent hole between the perfect and worst suppliers and this could encourage prospects sad with their service to modify banks, because it’s by no means been simpler.

“With the price of residing hovering, it’s important to get probably the most out of your present account.

“Switching can deliver nice incentives similar to money bonuses, accounts paying curiosity in your steadiness and even cashback in your purchases.”

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