INDIANAPOLIS (WISH) — When Shane Coomes and his household signed a lease with FirstKey Properties final April, they weren’t anticipating the entire points that adopted.
Coomes says there have been issues with the range, hearth, water heater, and furnace. There have been fuel leaks and issues with carbon monoxide, which Coomes says despatched him to the emergency room.
“My arm was numb to the purpose the place I used to be scared that I used to be having a coronary heart assault,” Coomes mentioned. “It’s an enormous concern, particularly [for the 7-year-old who lives here, because his] room is the closest to the utility room the place our furnace and scorching water is. And, you understand, we had the [carbon monoxide] leaks there and a fuel leak up there.”
Coomes confirmed I-Crew 8 a number of pages of paperwork exhibiting his makes an attempt to get issues fastened by way of service firms supplied by FirstKey properties. He says he tried for months to get repairs made and obtained little assist from administration, all whereas the assorted points precipitated his utility invoice to leap from $300 per 30 days to $525.
“More often than not, you possibly can’t get ahold of anyone, otherwise you attempt to discuss to the property supervisor [and they’re] not within the workplace,” Coomes mentioned.
I-Crew 8 reached out to FirstKey Properties on Coomes’ behalf. The corporate says that since being contacted by I-Crew 8, it has labored exhausting to handle the entire points within the residence.
Cashona Rinehart, regional vice chairman for FirstKeyHomes, gave I-Crew 8 the next assertion:
“Our normal of excellence begins and ends with our residents’ peace of thoughts. If we miss the mark, we personal it as we did in addressing Mr. Coomes’ requests and utilizing the expertise to raised our upkeep course of.
We fastened the range and fireside, and a licensed upkeep technician lately put in a brand new commercial-brand water heater and flue piping to the furnace and water heater whereas sealing your complete vent system.
We apologize to Mr. Coomes and his fellow residents, having reimbursed above-average utility prices, coated resort lodging for the latest restore, and waived two months’ lease.
We imagine in responsive and dependable resident service, and most recognize Mr. Coomes permitting us to reaffirm that dedication with him.”