Residents in Lanarkshire have complained to Virgin Media after a collection of connection points left folks unable to work at home.
Locals within the Silvertonhill space of Hamilton say customer support has been “woeful” after frantically making an attempt to resolve Web issues within the space in current weeks.
Some even acquired emails from the telecoms giants with engineer visits organized between 1am and 2am within the morning.
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Virgin say this correspondence was despatched in error and have apologised to clients who’ve skilled service points not too long ago.
Resulting from a technical community fault, locals skilled “intermittent providers” between March 14 and 17, the agency defined.
However pissed off Hamilton residents say issues have been ongoing for longer.
Paul Downie, who lives within the Silvertonhill space, informed Lanarkshire Dwell : “Virgin Media had been conscious of points with our Web connection on Thursday, March 10.
“They didn’t talk to anybody any plan for remediation – they assumed customers would name them.
“Their recorded message and knowledge on their web site merely said there was a problem and that they had been engaged on it. Their communications to anybody who known as had been woeful – even the textual content/electronic mail updates we requested for informed us that their engineers could be coming to our homes between 1am and 2am.
“After a number of missed deadlines, it took them 5 days to repair it, just for the connection to fail once more just a few days later. Once more, calls to Virgin Media had been fruitless.
“Lastly, when a number of of us complained on the similar time, the Web was mounted in round an hour. No compensation is feasible for this as Web entry was intermittent – it wasn’t fully down.
“Satirically, this all occurred the week after Virgin Media elevated their costs…
“I realise that is one thing of a primary world downside, however Virgin Media – and different Web suppliers like them – have to recognise that they’re offering essential infrastructure, significantly now lots of their customers are working from dwelling.
“Poor high quality Web that breaks each jiffy prevents customers from doing their jobs and small companies from functioning.
“It is time Ofcom and comparable our bodies held them accountable to restore faults in a well timed method and supply correct communications to paying clients, to not point out correct compensation when clients do not obtain the service they’re paying for.”
One other resident in Silvertonhill who depends on Web for work calls in the course of the day, informed us : “I work at home and continually lose connection to the cloud and different web sites for almost a month.
“It additionally impacts TV operate and cell phone, with the reception horrible so want Web calling. An engineer was out yesterday however TV and web nonetheless have issues.
“Contract finishes in March. Do not wish to go away, however don’t have any choice if this isn’t sorted.”
A 3rd additionally voiced her frustrations, including: “Intermittent availability from Friday, March 7. Apparently mounted however I am nonetheless getting thrown out of Groups conferences at the moment, March 21.
“Cannot get via a full name with out dropping connection. It has severely affected my working from dwelling.”
And a 4 native defined how that they had issues from March 11 with lots of disconnections, and was later compelled to enter the office because of the points as they had been unable to work at home.
In the meantime, one resident known as the continuing downside “insufferable”, as one other agreed saying she was “dropping service continually”.
A Virgin Media spokesman informed us: “We apologise to the very small variety of clients in Hamilton who skilled intermittent broadband providers final week.
“Full service ought to now be restored.”
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