LIMA — Shawna Glover is providing a singular model of customer support, specializing in psychological well being advocacy.
Glover opened the Magnificence Bar by Shawna in 2016, six years after acquiring her cosmetology license. Her salon has steadily grown by phrase of mouth, the one promoting Glover depends on.
However years of proudly owning and dealing in salons taught Glover that her purchasers might have psychological well being assist, even when they don’t notice it.
So, Glover sought coaching to learn to navigate conversations and assist her purchasers with out judgment, sharing her personal tales and gently pointing purchasers in want of assist to companies already out there locally.
“We just about are counselors,” Glover stated. “All people lays every thing on you, and you need to learn to pay attention and provides recommendation.”
She added, “Lots of people want (assist), and so they don’t notice what number of assets are on the market.”
By the point they go away the Magnificence Bar, situated at 1519 N. Most important St., Suites 1 and a pair of, Lima, Glover stated her purchasers typically really feel “refreshed and enlightened.”
Glover at all times loved enjoying with hair, a interest that began in childhood. It by no means felt like work to Glover, who didn’t initially think about a profession in cosmetology.
“The Lord noticed completely different,” Glover stated.
Glover informed herself she would open her personal enterprise 5 years after she earned her license, however Glover continues to be shocked by her success.
The Magnificence Bar began as a hair salon, regularly providing different magnificence companies akin to manicures, pedicures, forehead and physique waxing and eyelash extensions. Every new service required new certifications and coaching for Glover, who works with an aesthetician and manicurist.
Glover’s success comes from a loyal consumer base that has adopted her for a decade and is keen to vouch for her to family and friends, bringing new clients to the Magnificence Bar with out direct promoting.
However the most effective half for Glover is seeing purchasers who got here in feeling “down and out” go away the salon feeling refreshed.
“It’s good to have that one-on-one time and calm down,” she stated.
Magnificence Bar by Shawna proprietor Shawne Glover expanded her enterprise to incorporate hair, brows, manicures, pedicures, physique waxing and lash extensions.
Magnificence Bar by Shawna proprietor Shawna Glover grew to become a psychological well being advocate after listening to about her purchasers’ each day struggles.