Falck USA is likely one of the largest non-public suppliers of 24-hour ambulance transport and 911 response providers in the US, providing each fundamental and superior life assist. One problem Falck USA faces is that many ambulance journeys usually are not reimbursed by medical insurance, as a result of disaster conditions make it troublesome to acquire the knowledge essential to file an insurance coverage declare or gather from a affected person.
PatientBond designed and executed an SMS/textual content message primarily based fee reminder course of for Falck USA to speed up affected person funds whereas decreasing excellent balances and assortment prices. Sufferers obtain a set of reminder messages over the course of 31 days or till full fee is acquired.
Within the first ten months of automating digital affected person engagement by way of PatientBond, Falck USA realized a number of million {dollars} in affected person funds and insurance coverage reimbursements which may have in any other case gone unpaid. The trouble has yielded a 75-to-1 Return on Funding for Falck USA.
“Implementing cellular engagement in partnership with PatientBond final 12 months was among the finest selections I made,” acknowledged Kevin Don, Government Director, International Enterprise Providers for Falck USA. “The advantages reaped from this have included insurance coverage discoveries, accelerated affected person funds, and dangerous debt discount. We’re wanting ahead to constructing off these outcomes and persevering with this journey with PatientBond into 2022.”
Justin Dearborn, CEO of PatientBond, explains a number of the elements that facilitate this success, “PatientBond conducts an intensive quantity of market analysis on healthcare client motivations and communication preferences. We design our communications to reinforce the chance of desired conduct activation, which on this case is paying one’s invoice by way of a easy affected person fee platform.”
Dearborn continues, “These sufferers and their households discover themselves in a nerve-racking scenario and paying payments is furthest from their minds. Nevertheless, when approached afterward with respect and thru most popular channels, they’re receptive to our outreach.”
About PatientBond
PatientBond was based by leaders in digital well being, client engagement and client product executives from P&G who realized that the rise of consumerism in healthcare implies that suppliers and different healthcare stakeholders should take a “digital first” strategy to constructing loyal affected person relationships. PatientBond’s mission is to leverage Healthcare Client Insights and Revolutionary Know-how Options to assist its purchasers construct a tighter bond with their sufferers and members to enhance well being outcomes, improve income and cut back prices. PatientBond is rising quickly, as acknowledged by Inc 5000 and Monetary Occasions. PatientBond is a portfolio firm of First Belief Capital Companions. To study extra about PatientBond, go to www.patientbond.com.
About Falck USA
Falck USA is an entirely owned subsidiary, that gives 24-hour ambulance transport and 9-1-1 response providers. It offers fundamental life assist and Superior life assist providers in the US. Falck at the moment offers ambulance providers to 4 states within the US and operates roughly 400 US ambulances and employs greater than 2000 American emergency response professionals. To study extra go to https://www.falck.us/.
SOURCE Patientbond
