The Hanover Insurance coverage Group Auto Insurance coverage Assessment 2022

Execs Defined

• Fewer shopper complaints than common primarily based on their market share: The Nationwide Affiliation of Insurance coverage Commissioners (NAIC) compiles shopper insurance coverage complaints in a single place, and this firm boasts a below-average variety of complaints primarily based on their market share.
• Loads of versatile protection choices to think about: The Hanover Insurance coverage Group affords a broad vary of insurance coverage choices you need to use to tailor your coverage to your wants. 
• Glorious buyer critiques discovered on-line: Trustpilot presently options greater than 1,900 consumer critiques from this insurance coverage firm, which boasts a mean star ranking of 4.9 out of 5 stars.

Cons Defined

• Solely out there in 28 states and Washington D.C.: The Hanover Insurance coverage Group doesn’t provide automotive insurance coverage in each state, so you will have to think about different suppliers in case you dwell outdoors their protection space.
• Under common rankings for customer support: This firm scored a below-average ranking within the one area of the US it was profiled inside J.D. Energy’s 2021 U.S. Auto Insurance coverage Research.
• You must converse with an agent to get a quote: The Hanover Insurance coverage Group would not make it potential to get a free auto insurance coverage quote on-line.

Introduction

Based in 1852, this insurance coverage supplier received its begin as a hearth insurance coverage firm. Since then, the Hanover Insurance coverage Group has grown to supply auto insurance coverage, owners insurance coverage, umbrella insurance coverage, watercraft protection, and extra in 28 totally different states and Washington, D.C. The Hanover Insurance coverage Group additionally boasts an A ranking for its monetary power from AM Greatest.

In relation to their auto insurance coverage protection choices, The Hanover Insurance coverage Group affords all of the insurance coverage protection selections you’d count on. Accessible coverages embody legal responsibility protection, complete and collision protection, in addition to add-ons like roadside help, new automotive substitute protection, and unique gear substitute protection.

This supplier additionally affords a premium auto insurance coverage plan generally known as Hanover Status Auto. This superior protection possibility consists of additional perks comparable to premium rental automotive protection, full substitute price protection, and extra. Clients may select to bundle their owners and auto insurance coverage protection inside a Hanover Platinum plan, which incorporates upgraded protection choices for high-value autos and residences.

With all this being stated, it is essential to be sure to’re not overpaying for auto insurance coverage premiums. Sadly, this supplier had a few of the highest annual median premiums amongst all automotive insurance coverage firms in our inside research.

To find out how a lot you’d pay for insurance coverage with The Hanover, you will want to talk with an agent to get a quote. First, you need to learn on to be taught extra in regards to the coverages they provide and potential reductions you’ll be able to qualify for.

Firm Overview

The Hanover Insurance coverage Group has been in operation for effectively over 100 years, and so they boast wonderful consumer critiques on web sites like Trustpilot. Along with auto insurance coverage, The Hanover Insurance coverage Group additionally affords owners insurance coverage, renters insurance coverage, umbrella insurance coverage, and extra.

Not like another insurance coverage firms who’ve moved most of their enterprise on-line, The Hanover Insurance coverage Group nonetheless sells insurance policies instantly by means of unbiased brokers. This could be a main profit if you would like a personalised expertise, though it additionally makes it more durable to check this supplier primarily based on pricing since it is advisable work with an agent to get a free quote.

Kinds of Protection

The Hanover Insurance coverage Group affords a broad vary of auto insurance coverage protection choices, together with the next:

• Bodily harm legal responsibility: This protection can defend you financially in case you’re in an accident that ends in bodily harm and even loss of life.
• Collision protection: The sort of auto protection pays to repair your automotive after an accident if you’re at fault.
• Complete protection: This protection will help restore your automotive if there may be injury ensuing from an prevalence apart from an accident with one other automotive. For instance, complete insurance coverage pays for hail injury, vandalism, and extra.
• Medical funds protection: This protection can present monetary help to non-household members injured throughout an accident with the insured. 
• Newer automotive substitute protection: In case your automotive is a complete loss after an accident, this protection pays the precise money worth of your similar automotive one 12 months newer, minus your deductible. 
• Authentic gear producer (OEM) elements: This protection possibility ensures you get unique substitute elements in your car if it is being repaired after an accident or collision.
• Roadside help: Clients may add roadside help to their insurance policies, together with entry to roadside assist 24 hours a day and 7 days every week.
• Transportation expense protection: This safety pays for rental automotive bills whereas your automotive is being repaired after a lined loss.
• Uninsured and underinsured motorist protection: The sort of auto safety can defend you financially in case you’re in an accident with a driver with no insurance coverage or insufficient insurance coverage.

Hanover Status

Along with the protection choices we clarify above, this firm additionally affords an upgraded auto insurance coverage product generally known as Hanover Status. With this added worth plan, clients get upgraded rental automotive protection, a primary journey insurance coverage profit, unique gear producer (OEM) elements throughout repairs, and new automotive extender protection.

Reductions

The Hanover Insurance coverage Group affords fairly just a few methods to save cash in your premiums, and also you might be able to stack a number of reductions in your coverage. Marketed financial savings and reductions from this firm embody:

• Paid-in-full low cost: This low cost allows you to safe decrease premiums while you pay in your coverage upfront as a substitute of month-to-month.
• Anti-theft units reductions: Get monetary savings on automotive insurance coverage in case you set up eligible anti-theft units in your automotive.
• Multi-car low cost: You may pay decrease premiums total in case you insure a number of autos with The Hanover Insurance coverage Group.
• Accident prevention programs low cost: Qualify for decrease premiums when you have taken an eligible defensive driving course.
• Good pupil low cost: College students who can show good grades or a excessive GPA might qualify for a reduction on their premiums. 
• Pupil away at college low cost: In case your child is away at school and so they go away their automotive at dwelling, you might safe a reduction in your coverage.

Fee Choices

The Hanover Insurance coverage Group makes it straightforward to pay your invoice, and that is true whether or not you wish to pay manually every month or arrange automated funds. Methods you’ll be able to pay your auto insurance coverage premiums embody:

• Digital Funds Switch (EFT)
• On-line funds with a verify, debit card, or bank card
• Pay by telephone with a verify, debit card, or bank card
• Mail in a verify or cash order

If you happen to resolve to pay your automotive insurance coverage premiums with a bank card, it is price noting that this supplier accepts American Specific, MasterCard, Uncover, and Visa.

Loss Ratio

The Hanover Insurance coverage Group encompasses a loss ratio of 67.01%, which is pretty common among the many auto insurance coverage firms we profiled. This loss ratio led this supplier to obtain a ranking of three out of 5 in our inside research. 

Fairly just a few insurance coverage suppliers scored higher on this class, together with Berkshire Hathaway, State Farm, Erie Insurance coverage, and American Household Insurance coverage. 

Different Options

The Hanover Insurance coverage Group boasts a singular program generally known as deductible dividends, which goals to reward its clients for sustaining protected driving habits. With this program, your auto insurance coverage deductible can drop by $100 for avoiding accidents and violations annually.

Buyer Service

The Hanover Insurance coverage Group sells its insurance policies instantly by means of a community of unbiased brokers, which could be a main plus in case you like working with somebody to construct your insurance coverage plan. 

In relation to their customer support choices, The Hanover Insurance coverage Group does provide a web-based portal the place you’ll be able to oversee your insurance policies, begin or monitor claims, pay your invoice, and extra. The corporate additionally affords a cell app with comparable options and performance.

Sadly, The Hanover Cell app has very questionable rankings, together with a mean star ranking of two.5 out of 5 stars within the App Retailer and three out of 5 stars in Google Play.

The Hanover Insurance coverage Group doesn’t record customer support hours on-line, however you’ll be able to contact them about auto insurance coverage at 800-922-8427.

Satisfaction Rankings

The Hanover Insurance coverage Group didn’t rating effectively for customer support in J.D. Energy’s 2021 U.S. Auto Insurance coverage Research. Actually, The Hanover Insurance coverage Group obtained a rating of 836 out of 1,000 factors within the North Central area, the place it was profiled. By comparability, the area’s common rating was 839. 

With that being stated, the corporate appears to get wonderful critiques from precise clients. On Trustpilot, greater than 1,900 reviewers gave the corporate a mean star ranking of 4.9 out of 5 stars. 

The Hanover Insurance coverage Group additionally has an A ranking for its monetary power from AM Greatest, which bodes effectively for its skill to pay claims.

Grievance Index

The Nationwide Affiliation of Insurance coverage Commissioners (NAIC) maintains a database of insurance coverage firm complaints throughout the trade. This database makes it straightforward to check complaints throughout a number of suppliers. 

Every insurance coverage firm is assigned a criticism ratio primarily based on their reporting, which represents the variety of complaints obtained the earlier 12 months in comparison with its market share.

Grievance ratios of 1.0 are thought of common. Firms with scores above 1.0 obtained extra complaints than common, whereas firms with scores under 1.0 obtained fewer than common. In 2020, the criticism ratio for this supplier was 0.81, or under common for his or her market share.

Account Administration

We already talked about how clients can hold observe of their account particulars, claims, and insurance coverage payments by means of the corporate’s on-line platform or their cell app. Since clients even have entry to an agent, they will attain out for customized assist or questions on claims, billing, and extra.

How The Hanover Insurance coverage Group Compares to Different Auto Insurance coverage Firms

Buying auto insurance coverage is a vital a part of your monetary plan, and that is very true when you could have property to guard. On the flip facet, having inadequate insurance coverage protection can expose you to monetary losses in case you’re in an accident that ends in main accidents and even loss of life.

With that being stated, it is also essential to be sure to’re paying truthful premiums for the quantity of auto protection you could have and that you just’re not overpaying. 

That will help you examine choices primarily based on price, we appeared on the median annual premiums of prime automotive insurance coverage firms, together with The Hanover Insurance coverage Group. 

Based mostly on our research, median annual premiums for The Hanover Insurance coverage Group labored out to $5,457, which is the best of all firms we profiled. Many competing auto insurance coverage firms featured median annual premiums that got here in at lower than half this price, together with Allstate ($1,674), Nationwide ($1,511), Amica Mutual ($2,374), and extra.

In the end although, you will have to get a quote from The Hanover to see the place your premiums fall on the spectrum. It’s possible you’ll be requested to pay roughly for the protection you need, however you will not know until you converse with an agent to inquire.

Methodology

All of our critiques of auto insurance coverage firms are primarily based on in depth analysis and evaluation of every firm’s protection, customer support, pricing, years in enterprise, accreditation, and extra. To price Hanover Insurance coverage Group and different suppliers, we developed an auto insurance coverage overview methodology that compares the auto insurance coverage protection sorts, further options, reductions, account administration, and reported buyer experiences to assist us present insights into issues like customer support and the power of every firm’s choices.