HARTFORD, Conn.–(BUSINESS WIRE)–The Hartford ranked No. 11 in buyer satisfaction with the property insurance coverage claims expertise within the J.D. Energy 2022 U.S. Property Claims Satisfaction ResearchSM. The research measures buyer expertise with the house insurance coverage claims course of, from first discover of loss via the restore course of and settlement.
“We’re proud to be acknowledged by J.D. Energy for offering our clients with an distinctive property claims expertise,” mentioned Mary Nasenbenny, chief claims officer at The Hartford. “Our teammates are deeply dedicated to offering excellent customer support, day in and day trip. This honor acknowledges their unwavering dedication to help our clients via unexpected occasions.”
The Hartford achieved an general satisfaction rating of 886 out of 1,000, 15 index factors above the business common. Along with incomes the very best rating, the corporate scored highest within the first discover of loss and settlement research components.
The 2022 U.S. Property Claims Satisfaction Research was based mostly on responses from 5,724 customers who filed a declare throughout the previous 9 months previous to taking the survey. The research, which was performed April via December 2021, measures buyer experiences with their property claims within the areas of settlement, claims servicing, estimation course of, first discover of loss, and restore course of.
With this newest recognition, The Hartford now ranks highest in buyer satisfaction with each the auto and residential insurance coverage claims expertise. The Hartford ranked No. 1 in buyer satisfaction with the auto insurance coverage claims expertise within the J.D. Energy 2021 U.S. Auto Claims Satisfaction ResearchSM in October 2021.
Because the fifth largest direct author of private auto and residential merchandise2, The Harford is a acknowledged chief within the 50-plus market with long-standing experience. To raised serve the mature market, the corporate’s Middle for Mature Market Excellence is staffed with gerontologists who apply their data of getting old to the corporate’s services and products, in addition to public education schemes about security, mobility and independence.
About J.D. Energy
J.D. Energy is a worldwide chief in shopper insights, advisory providers and information and analytics. A pioneer in the usage of large information, synthetic intelligence (AI) and algorithmic modeling capabilities to know shopper conduct, J.D. Energy has been delivering incisive business intelligence on buyer interactions with manufacturers and merchandise for greater than 50 years. The world’s main companies throughout main industries depend on J.D. Energy to information their customer-facing methods.
J.D. Energy has places of work in North America, Europe and Asia Pacific. To be taught extra in regards to the firm’s enterprise choices, go to JDPower.com/enterprise. The J.D. Energy auto purchasing device will be discovered at JDPower.com.
About The Hartford
The Hartford is a pacesetter in property and casualty insurance coverage, group advantages and mutual funds. With greater than 200 years of experience, The Hartford is well known for its service excellence, sustainability practices, belief and integrity. Extra data on the corporate and its monetary efficiency is offered at https://www.thehartford.com. Comply with us on Twitter at @TheHartford_PR.
The Hartford Monetary Providers Group, Inc., (NYSE: HIG) operates via its subsidiaries beneath the model title, The Hartford, and is headquartered in Hartford, Connecticut. For added particulars, please learn The Hartford’s authorized discover.
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A few of the statements on this launch could also be thought-about forward-looking statements as outlined within the Personal Securities Litigation Reform Act of 1995. We warning traders that these forward-looking statements usually are not ensures of future efficiency, and precise outcomes could differ materially. Traders ought to take into account the vital dangers and uncertainties which will trigger precise outcomes to vary. These vital dangers and uncertainties embrace these mentioned in our 2021 Annual Report on Type 10-Ok, subsequent Quarterly Studies on Types 10-Q, and the opposite filings we make with the Securities and Change Fee. We assume no obligation to replace this launch, which speaks as of the date issued.
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1 Tied for No.1 within the J.D. Energy 2022 U.S. Property Claims Satisfaction Research
2 This rating relies on The Hartford’s evaluation of business information sources, carriers’ SEC filings and different publicly obtainable monetary and investor data.