Uswitch 2022 Awards Reveal High UK Broadband and TV Suppliers

The winners of the annual Uswitch.com Awards 2022 have as we speak been introduced, which noticed UK ISP BT scoop the shock win for ‘Broadband Supplier of the Yr‘ and so they additionally picked up wins throughout numerous different classes too. However oddly, this yr’s occasion scrapped the “quickest supplier” class. Learn on for the complete checklist.

The comparability web site chosen its winners by way of a mixture of strategies. Many of the awards have been determined primarily based on a survey of 19,624 UK shoppers (performed between twenty fourth November and seventh December 2021), whereas a number of different classes have been chosen by a panel of judges from the fields of client affairs, private finance and know-how. Sadly, smaller broadband ISPs have been alas virtually nowhere to be seen within the awards’ choice.

Respondents have been additionally requested how happy or dissatisfied they have been with their dwelling broadband supplier on every of the next classes – ‘customer support’, ‘expenses’, ‘billing’, ‘on-line companies’, ‘worth for cash’ and ‘pace’. Curiously, there seems to have been a broad enchancment throughout all the classes since final yr.

Buyer Satisfaction with Broadband

Sadly, the press launch doesn’t embody a abstract of the person satisfaction scores for every supplier, however we’re instructed that BT has seen a notable improve in its satisfaction ranges (therefore why they’ve picked up so many awards this yr), which is essentially attributed to their funding in bringing buyer assist again to the UK and extra clients adopting FTTP broadband.

Uswitch intends to subject their cell awards within the close to future.